foire aux questions faq sur le surf interieur montreal quebec

EVERYTHING YOU NEED TO KNOW BEFORE YOU COME;


Although it is not necessary to make a reservation, it is strongly recommended to do so to ensure we have the necessary availability to accommodate you once you arrive. You can make a reservation ;

* Full payment will be required at the time of booking, so be sure to have your gift card or credit card number on hand.

 - During your visit you must plan to arrive 30 minutes in advance to have enough time to check in at reception, change and follow the short theoretical training before the start of the session. OASIS SURF provides surfboards, bodyboards and helmets. You must bring a T-shirt /  Rashguard (required to participate in the activity), swimsuit, and towel. We also recommend bringing sandals and a lock to secure your personal belongings.

 - A copy of the risk acknowledgment form per participant must be completed for persons aged 18 and over. For participants aged 17 and under, the form must be completed by the adult responsible for the minor before the activity. A link will be sent to you in an email following your reservation allowing you to complete the form. You can also complete it by clicking the following link: 

Risk Acknowledgment Form


MOST FREQUENTLY ASKED QUESTIONS ABOUT SURFING;


FROM WHAT AGE CAN CHILDREN COME SURFING?


- Children can come surfing at OASIS SURF from the age of 4 . Instructors are present throughout each surf session to support participants. It's even possible to alternate between surfing and bodyboarding during the same session.

HOW DO THE SURF SESSIONS WORK?


- It's very simple! When you arrive at the center, you must register at the reception . Afterwards, head to the changing rooms. One of our instructors will give you a short theoretical course before the start of the session in order to give you some tips, basic advice in addition to answering all your questions. Once on the wave, our instructors will be present throughout the session to give you all the necessary advice that will allow you to become a surfing pro from your first visit.

ARE THERE ALWAYS INSTRUCTORS PRESENT DURING THE SESSIONS?


- Absolutely! We always have instructors present to accompany you throughout your session during each of your visits. Our instructors are there to help you get on the board and to give you lots of little tips and advice to help you surf and allow you to continue to progress easily and quickly with each visit.

DOES IT TAKE EXPERIENCE TO COME SURF AT OASIS SURF?


 - Not at all! The activity is accessible to everyone, whether you're a big athlete, a little athlete, or not at all athletic, from the age of 4! Surfing at OASIS SURF is a sport accessible to everyone. It's the ideal place to come and learn to surf or to come and practice. All our packages include a short theoretical lesson before the session. We also always have experienced instructors on site to accompany you and advise you throughout each of your sessions.

WHAT IS THE MAXIMUM NUMBER OF PARTICIPANTS ON THE WAVE DURING A SESSION?


- The number of people in a single session can vary between 1 and 12 participants depending on the number of reservations.

Participants are divided into two groups (left and right) and two people can ride the wave at the same time. So we are usually able to put everyone in the same group together on the same side of the wave.

The number of people surfing varies greatly throughout the week and throughout the year. Therefore, it may happen that you're alone on the wave during your session. However, during busier periods, such as weekends, you can often expect groups to be full and, therefore, to be paired with several other people.

If you'd like to be sure to surf only with the people in your group, our private wave package allows you to book the entire wave. When booking a private wave, the maximum number of participants is 12 people for a 30-minute session or 24 people for a session of 60 minutes or more.

WHAT DO I NEED TO BRING AND WHAT IS PROVIDED DURING THE ACTIVITY?


  - You must bring a T-shirt or rashguard (mandatory to participate in the activity), your swimsuit and your towel . We also recommend you bring sandals and a lock to secure your personal belongings. We provide surfboards, bodyboards and helmets.

SHOULD I TAKE 30 OR 60 MINUTES FOR MY FIRST TIME?


 - The first half hour often goes by way too quickly, especially on the first visit. It usually takes around 15 to 20 minutes before you become comfortable enough on the board to be able to start moving and turning. The session often ends just as participants are starting to progress and enjoy it, which often leaves them thinking that a 60-minute session would have been a better option.

IS IT POSSIBLE TO EXTEND THE SESSION IF I WANT TO CONTINUE?


 - Certainly ! We'll be happy to extend your surfing session on-site if you'd like to prolong the fun. Of course, this is conditional on us having enough availability at the next session to extend your session. This is often difficult during busier periods like weekends, so it's best to plan ahead.

WHEN IS THE BEST TIME TO COME SURF AT OASIS SURF?


  - Anytime is the best time to come surf at OASIS SURF. However, if you'd like to come when we're less busy, you can easily see available spots in real time on our website by clicking on the reservation tab. 

Please note that availability changes quickly, and some people may show up without a reservation. It's impossible for us to predict the exact number of people who will attend the session. It's best to check a few hours in advance to get a better idea of ​​how many participants will be present.

DO I NEED TO BOOK TO COME SURF AT OASIS SURF?


 - No , it is not absolutely necessary to book to come surf at OASIS SURF. It is strongly recommended to do so. 

We have a limited capacity of 12 people per session, and it's difficult for us to predict attendance in advance. Due to our small capacity, spots typically fill up quickly. To avoid selling out during your visit, we recommend booking a few days in advance, ideally.

CAN I BOOK ONLINE WITH MY GIFT CARD?


- Unfortunately, no . To book with your gift card, you must contact us by phone so we can process your booking. Make sure you have your gift card handy when you call, as we will need your gift card code to complete the transaction.

IS IT POSSIBLE TO MOVE OR CANCEL MY RESERVATION?


 - It is possible to move reservations when the request is made within 72 hours or more of the reservation date.

However, it is not possible to cancel a reservation in whole or in part. We have a very limited capacity of 12 people per session and a high volume of people who want to come surf at OASIS SURF. We therefore frequently have to turn away participants due to our lack of availability.

We are committed to guaranteeing your place when you book. We expect the same in return to avoid having to turn away other participants who have taken the places.



MOST FREQUENTLY ASKED QUESTIONS ABOUT SURFING

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Unfortunately no . It is prohibited to wear glasses during the activity. In addition, we strongly recommend removing any type of jewelry to avoid losing it in the pool during the session.

When items end up in the pool, unfortunately it is often impossible for us to find them.


Like any sport or activity in general, there are usually some small risks associated with the practice. The most common injuries are often bruises or small scratches. Although there have been a few occasions during our last 10 years of operations where we have occasionally seen more severe injuries, these remain isolated and extraordinary cases.

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No , there is no expiration date on gift cards. Gift cards and gift packages have no expiration date and can therefore be redeemed at any time of your choosing. Only promotional gift packages may have an expiration date from which they may lose their promotional value. Certain conditions may be attached to the use of some of the packages.

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Yes . The price is the same for all participants, regardless of age. Our family package, valid for 2 adults and 2 children or 1 adult and three children, is a great option to allow the whole family to enjoy the experience while benefiting from a discount.