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REFUND POLICY FOR RESERVATIONS, PACKAGES, SESSIONS AND GIFT CARDS:

  • OASIS SURF DIX30 does not offer any refunds under any circumstances.


GIFT CARD & GIFT PACKAGE POLICIES:

  • The purchase of a gift card constitutes acceptance of the following terms. The value of this gift card is accepted as a means of payment for the product or service for which it was issued. This gift card cannot be combined with any offer or promotion. This gift card is non-cashable or refundable and cannot be replaced in the event of damage, loss or theft.

PROMOTIONAL PACKAGE POLICIES:

  • Promotional packages include all packages purchased at a discounted price.

  • The purchase of any promotional package constitutes acceptance of the following terms. The value of this gift card is accepted as a means of payment for the product or service for which it was issued. This gift card cannot be combined with any offer or promotion. This gift card is non-cashable or refundable and cannot be replaced in the event of damage, loss or theft.

REFUND POLICY FOR CLOTHING, ACCESSORIES AND EQUIPMENT:

  • Any item purchased in-store can be refunded within 7 days, or exchanged within 30 days following the purchase date. The item must be in new condition and accompanied by the original product tags. No exchange or refund will be made without the original purchase receipt.

  • Only regularly priced items will be exchanged or refunded.

  • Any item purchased online can be refunded if returned within 7 days, or exchanged if returned within 30 days of the purchase date. The item must be in new condition and accompanied by the original product tags. No exchange or refund will be made without the original purchase receipt.

  • Only regularly priced items will be exchanged or refunded.

Details and Terms of Use:

  • Promotional packages are subject to the gift card and gift package policies as well as the conditions stated in the product description sheet at the time of purchase.

CANCELLATION, DELAY AND NO-SHOW POLICIES:

  • Any modification of the date and time of a reservation must be made 3 days or more before the reservation date. After this time, no changes can be made.

  • The number of participants registered at the time of the reservation is final. Once the reservation is confirmed, no changes will be made to the number of participant(s).

  • Any delay, absence, or no-show by a participant is entirely their responsibility and will not be compensated in any way or under any circumstance.

*OASIS SURF DIX30 reserves the right to cancel your session in the event of equipment failure or other major incidents. Such exceptional events may lead to last-minute cancellations. In such a case, Oasis Surf commits to rescheduling your reservation to a later date according to your availability.

DRESS CODE AND RECOMMENDED EQUIPMENT:

  • All participants are required to wear a swimsuit and a t-shirt at all times.

  • OASIS SURF recommends the following equipment for all participants: towel, pair of sandals, and a padlock.

OASIS SURF PRIVACY POLICY

DATA COLLECTED AUTOMATICALLY:

  • While browsing, we also use cookies or similar technologies such as pixels, tags, or beacons (collectively referred to as “cookies”) to identify the computer or mobile device and save your preferences and other data. Cookies do not damage the hard drive, but help with preference retrieval, pre-filling certain fields, and adapting service content on the visited site. These data help improve ergonomics and services based on your interests. We may use cookies to assess the use of our Services in order to improve them.

  • Cookies may be persistent, meaning they remain on your device between browsing sessions for a set period of time. They may also be temporary or session cookies, which are deleted when a session ends.

Examples of cookies:

• Necessary cookies: These cookies are strictly necessary for our site to function properly and for access to our services. The site cannot function properly without these cookies.
• Preference cookies: These allow our site to provide enhanced functions or settings based on your previous visits and selections, such as language preferences, remembering login details, searches, filter settings, and other conveniences.
• Statistical cookies: These help us understand how visitors interact with our site by collecting and reporting information anonymously.
• Social media cookies: These allow you to share or like our pages and content through third-party social media websites.
• Marketing cookies: These are used to track visitors on our site. The goal is to display ads that are relevant and engaging to the individual user and thus more valuable for third-party advertisers and publishers.

  • You can limit the automatic collection of certain information on our website by disabling cookies via your browser settings. Note that disabling cookies may prevent you from using certain features on our website. You can also check the link below for an overview on how to block or delete cookies on the most common browsers.

YOUR CONSENT:

  • Consent to the collection, use, and disclosure of personal information can be given in various ways. Consent may be explicit (e.g., oral, electronic, or in a form you sign describing the intended uses and disclosures of personal information) or implied (e.g., when you provide necessary information for a requested service such as your name, phone number, or email address when creating an account on our website), or in some cases, when a notice has been sent to you regarding our intentions to use your personal information and you have not opted out, subject to applicable laws. Consent can be given by your authorized representative (such as a legal guardian, someone with power of attorney, or an agent). By providing your personal information, we will consider that you are deemed to have understood this privacy policy and are deemed to have consented to our collection, use, and disclosure of such information for the defined purposes or as described in this privacy policy, as applicable or otherwise prescribed at the time of collection.

THE RIGHT TO WITHDRAW YOUR CONSENT AND TO UNSUBSCRIBE:

  • You may withdraw your consent for the collection, use, and disclosure of personal information at any time, subject to reasonable notice and legal or contractual restrictions. Please note that withdrawing your consent for certain uses of your personal information may prevent us from providing some of our products or services.

  • Receiving emails and text messages from us is optional, and you may unsubscribe at any time by following the unsubscribe link in any email or text message. You can also change your communication preferences by contacting us as indicated in the "Contact Us" section of this privacy policy.

  • If you provide us with your mailing address, you may receive periodic mailings from us with information on new products, services, or upcoming events. If you do not wish to receive such mailings, please contact us as indicated in the "Contact Us" section of this privacy policy.

  • You may opt out of receiving personalized or targeted ads on social media platforms, which may be created using custom audiences based on your email address or other contact details, by contacting us as indicated in the "Contact Us" section. Please note that even if you opt out of personalized or targeted ads, you may still see some of our ads on these platforms, but they will not be based on your contact details.

SECURITY:

  • OASIS SURF strives to protect your personal information using physical, electronic, or procedural security measures appropriate to the level of confidentiality of the information in our possession or control, including safeguards to protect personal information from loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. OASIS SURF and its employees, agents, subcontractors, legal advisors, accountants, service providers, partners, representatives, and agents who need access to your personal information in order to fulfill their duties will have access to it. You provide or transmit your personal information entirely at your own risk.

ACCESS TO YOUR INFORMATION AND REQUEST FOR CORRECTION:

  • OASIS SURF respects your right to access and modify your personal information. You can log in to your OASIS SURF account on our website to access and update the information you have provided. OASIS SURF complies with applicable laws regarding access and correction. If you need help updating your personal information, please contact us using the information provided in the "Contact Us" section. Please clearly indicate the personal information you wish to review, modify, or delete, and we will be happy to provide you with the list of account-related information that OASIS SURF holds.

THIRD-PARTY PRIVACY POLICY AND EXTERNAL LINKS:

  • Applications and websites contain links to third-party websites that are not owned or controlled by OASIS SURF, and this privacy policy does not apply to those websites or their data practices. If you choose to access third-party websites or pages, you do so entirely at your own risk. External links to third-party websites or pages accessible via our website, as well as the content of those websites or pages, are not reviewed, ensured, guaranteed, verified, monitored, recommended, or approved by OASIS SURF. The inclusion of such links does not imply our endorsement or recommendation of such websites or pages. We expressly disclaim any liability or responsibility for the content or use of those third-party websites or pages. We encourage you to review the privacy statements of all third parties before providing them with information or using their offers or promotions.

  • Third-party sites and services are not covered by this privacy policy, and OASIS SURF expressly disclaims any liability or responsibility for the content or use of those third-party sites or services.

CHANGES TO OUR POLICY:

  • This privacy policy may be revised at any time at the discretion of OASIS SURF. Any changes to the privacy policy will be posted on this page. If significant changes are made to our policies, they will be communicated via notice on our website or by email. You may always choose the opt-out option for new or non-essential uses or disclosures.

CONTACT US:

  • To opt out of the use of your personal information as described in this privacy policy, or if you have any questions about this privacy policy or our personal information practices, or if you wish to access or correct your personal information, please let us know:

By email at: gestion@oasissurf.com
By phone at: +1 514-372-7873 #1