CANCELLATION, DELAY AND NON-PRESENCE POLICIES
All modifications on dates and schedules for groups less than 5 peoples must be done in a delay of 72 hours or more before the reservation. All modifications on schedules and dates for groups over 6 people must be done in a delay of 7 days or more before the scheduled reservation. Passed these delays no modification can be done.
The number of participants registered during the reservation is final. Once the reservation is confirmed, no modification on the number of participant(s) can be done.
All absences or behind scheduled activities is entirely the participants responsibility and will not be compensated for. OASIS SURF DIX30 strongly suggest to all participants to arrive a minimum of 30 minutes prior to the time of their reservation.
Oasis surf has all the rights to cancel your scheduled surfing activity in case of broken equipment’s or other major event. This type of exceptional occasion can force us to make a last-minute cancelation. If this type of situation happens, we will be in measure to reschedule a new date according to your availabilities.
REFUND POLICIES FOR RESERVATIONS, SURF PACKAGES, SESSIONS AND GIFT CARDS
OASIS SURF DIX30 offers no refunds, under no circumstances.
REFUND POLICIES ON CLOTHES, ACCESSORIES AND EQUIPMENTS
All items purchased in store can be refunded in a delay of 7 days, or exchanged in a delay of 30 days following the purchased date. The item must be in the initial condition and with the original label of the product. No exchanges or refunds will be accepted without the original receipt.
DRESS CODE & REQUIRED EQUIPMENT
It is required to wear a swimsuit and a t-shirt to participate and it is mandatory at all times. OASIS SURF DIX30 recommends to all participants the following equipment : towel, pair of sandals & padlocks.